Policies

Shipping and returns

Simple terms for a small shop. If something isn’t right, email glenn@byerstoolcompany.com and we’ll sort it out.

Shipping

U.S. shipping, any size order$5.00 flat
  • Orders ship within 3 business days.
  • One flat $5.00 shipping charge per order, sent by USPS, no matter how many sets you order.
  • We ship to U.S. addresses only, including U.S. territories. We don’t ship outside the U.S. at this time.
  • Questions about an order? Email us with your order number.

Returns

If the pads aren’t right for you, you can return them within 30 days of delivery.

  • Pads must be unused and in their original condition.
  • To start a return, email glenn@byerstoolcompany.com with your order number. We’ll reply with the return address.
  • Once we receive and check your return, we refund the item price to your original payment method. Your bank may take a few business days to show it.

Damaged, defective or wrong item

Email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping, at no cost to you.

Custom pads

Custom pads are made to order for your clamps, so they can’t be returned for a change of mind. If they arrive defective or don’t match what we agreed on, we’ll remake them or refund you.